October 15, 2008

Giving good help: IsraMac and One to One training with Bill Huber

WIth One to One Creative Trainer Bill Huber
at the Atlanta Apple Store in Lenox Mall

As a dual citizen of the USA and Israel who pecks away at her Apple MacBook in both countries, my non-tekky skills (and confidence) get enormous boosts from sage sources on both sides of the pond. Thanks to my dual help systems, IsraMac and to Bill Huber, I can do much more than check email, surf the 'net, and manage myriad aspects of my life electronically.

IsraMac (Israeli Macintosh users discussion list)

This critical first line of defense and troubleshooting is a prized free information source for hundreds of subscribers (not just Israelis or locals!) on most things Macintosh. Almost daily, I get an emailed digest of Q&As on topics ranging from Mac OS tips and tricks to software updates (and crises), items for sale, and requests for service technicians, tutors, and translators. This Yahoo Group's special focus on issues specific to Israeli Macintosh users covers, for instance, Hebrew language compatibility and Mac-friendly (and -hostile) Israel organizations, companies, banks, government offices, and Internet Service Providers (with workarounds, if available).

The IsraMac community of newbies-to-gurus posts questions and answers. For example, guru Tzvi Fabian recently shared a link to Hebrew-English silicone removable keyboard KB Covers! Now solved: my dilemma on "converting" my keyboard from English to Hebrew characters, and back (avoiding cumbersome and inelegant individual Hebrew-letter stickers (they don't stick well) or opening the onscreen Keyboard Viewer (cumbersome)!

To subscribe, send an email to isramac-subscribe@yahoogroups.com.

Atlanta Apple Store superhero

More than five years ago, at Atlanta's Lenox Mall, I brought a sick Mac to Bill Huber who then held the brainiac title, Apple Store Mac Genius — Apple-selected and -trained to know Mac tools, systems, and products. And because not all Geniuses are equal, when the One to One membership program was born, I knew instantly which former Genius would be my One to One Creative Trainer. So when I am in the USA, Bill guides weekly customized training sessions to suit my learning needs. While he remains his signature kind, patient, good humored, respectful, and keenly intelligent self, it is Bill's patience that most boggles my impatient self.

Bill has helped me manage electronic data, streamline backup procedures, and enhance my blogging "chops." I have learned to use Mac applications that I would not have attempted alone, among them Keynote for presentations (such as setting up text and images for my video, Coexistence Kindergarten), iMovie for video production, and GarageBand to manage audio files of interviews I conduct. (Watch Scoring Points for Israel, my interview of Josh Gomes, American shooting guard on Israel's Ramat Gan basketball team.) 

5 comments:

Anonymous said...

Ahhh... So this is the famous Bill. He's not as geeky as I imagined him.

Tamar Orvell said...

Thanks for your comment. What does geeky look like in your eyes? I have no preconceived notion of a specific look.

Madeline said...

Hi Tamar! It's been a while since I commented. My MIL is so excited about her Lenox Mall weekly one on one lessons. You are both inspiring me to do this one day. If I do, I know who to ask for now.

Tamar Orvell said...

Madeline — I'm eager to catch up with your MIL on a day when we are both seated at those backless (ouch!) stools at the One to One personal training "bar."

littlepurplecow said...

Love that Bill Huber! Thanks to your tip, Bill's my genius of choice too.